Long Bay Beach Resort | Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you’ll find answers to the most common questions our guests ask about staying at Long Bay Beach Resort in the beautiful British Virgin Islands.
1. Where is Long Bay Beach Resort located?
We are located on the western tip of Tortola in the British Virgin Islands, overlooking the stunning Long Bay Beach.
2. What types of accommodations are available at the resort?
Long Bay Beach Resort offers 38 thoughtfully designed accommodations, ranging from spacious Hillside Rooms and Oceanview Suites to Beachside Villas, Oceanfront Suites, the Beach House, and our signature Indigo Rhythm Villa with a private pool. Many of our accommodations are just steps from the shoreline, allowing you to wake up to uninterrupted Caribbean views, the sound of the waves, and effortless beachfront living. Each room is designed to embrace the resort’s relaxed, barefoot luxury, with modern comforts, private outdoor spaces, and easy access to our mile-long white sand beach.
3. How do I get to the resort?
There are several convenient ways to reach Long Bay Beach Resort. The easiest option is to fly directly into Terrance B. Lettsome International Airport (EIS) on Tortola, followed by a scenic 40-minute drive to the resort. Alternatively, many guests fly into Cyril E. King Airport (STT) in St. Thomas, U.S. Virgin Islands, before taking a short ferry or private water taxi to Tortola. Our Reservations Team would be delighted to assist with arranging airport transfers, ferry connections, private water taxis, and ground transportation to ensure a seamless journey from arrival to the resort.
4. What time is check-in and check-out?
Check-in is at 2:00 PM and check-out is at 11:00 AM. Early check-in and late check-out are subject to availability.
5. Do you offer airport transfers?
Yes, we offer private roundtrip airport transfers. This service can be arranged during booking or by contacting our concierge team and charged seperatly.
6. Are children allowed at the resort?
Yes, families are welcome. Our Beach Houses and Villas are ideal for families traveling together.
7. Is the resort pet-friendly?
Unfortunately, pets are not permitted at the resort.
8. What dining options are available on property?
Guests can savor Caribbean-inspired cuisine at the 1748 Restaurant, nestled within a restored 18th-century rum distillery located on the beachfront. For light bites and artisanal coffee, the 1748 Coffee Shop is perfect throughout the day. In the evenings, enjoy handcrafted rolls and seaside ambiance upstars at the 1748 Sushi Bar, or unwind with cocktails at Johnny’s Beach Bar. Our poolside swim-up bar also offers refreshing drinks, bar snacks with ocean views.
9. What amenities does the resort offer?
The resort features a swimming pool, gym, day spa, tennis and pickleball courts, fitness centre and a private beach. Complimentary amenities include towels, lounge chairs, cabanas, snorkeling equipment, surfboards, and paddleboards.
10. Are there any wellness or fitness activities available?
Yes, the resort offers wellness activities such as yoga sessions, mat pilaties, in-room massages, sunrise meditation, and holistic workshops such as sound baths.
11. What water activities are available at the resort?
Guests can enjoy complimentary use of snorkeling gear, paddleboards, and surfboards. Kayaking and beach games are also available.
12. Is the beach swimmable?
Yes. Long Bay Beach offers a beautiful mile-long stretch of white sand and is perfect for long walks, relaxing by the water, and swimming when sea conditions are calm. Please note that the shoreline can be rocky in places, so we recommend packing or wearing water shoes for added comfort and safety.
If you’re looking for exceptionally calm, crystal-clear waters for swimming and snorkeling, we highly recommend visiting nearby Smuggler’s Cove. Located just a five-minute drive from the resort, it’s one of Tortola’s most beautiful beaches and a favourite day trip for many of our guests.
13. Are there nearby attractions or activities?
Yes. Guests can explore Sage Mountain National Park, local restaurants, bars, and shops, or enjoy island hopping with our concierge services.
14. Do you have a spa?
Yes, our wellness spa offers massages, facials, and signature treatments using natural, island-inspired ingredients.
15. Is Wi-Fi available?
Complimentary high-speed Wi-Fi is available throughout the resort.
16. Do you offer room service?
Yes. We offer in-room dining, allowing you to enjoy a selection of breakfast, lunch, dinner, and light bites from the comfort of your room. Our dedicated in-room dining menu features a variety of flavorful dishes and beverages, thoughtfully prepared and delivered directly to your door.
17. Can you arrange sailing or day trips?
Absolutely. Our concierge can arrange private boat charters, snorkeling excursions, island hopping, and our signature Sail & Stay package through our ocean fleet.
18. Is there a pool at the resort?
Yes, our stunning resort pool offers panoramic ocean views and a swim-up bar.
19. Do the rooms have ocean views?
Yes, most of our accommodations offer direct ocean views or are steps away from the beach.
20. Do you offer wedding packages?
Yes! We specialize in intimate beach weddings, elopements, and custom destination wedding packages.
21. Do you offer group rates?
Yes, we offer preferred group rates for bookings of 5 rooms or more.
22. Is there on-site parking?
Yes, complimentary parking is available for all guests.
23. Do you offer special packages or promotions?
Yes! Visit our Special Offers page for current deals, including seasonal discounts and exclusive stay packages.
24. Can I drink the tap water?
We recommend drinking the filtered water provided in your room, though the tap water is safe for bathing and brushing teeth.
25. Are there shops nearby?
Yes, several small shops and local markets are within a short drive from the resort and in the city centre Road Town.
26. What is the cancellation policy?
Our standard policy allows for free cancellation up to 14 days before arrival. Special rates or packages may have different terms.
27. Are beach towels provided?
Yes, beach towels are available in your room and at the pool.
28. Do you accommodate dietary restrictions?
Yes, please let us know your preferences in advance and our team will do their best to accommodate.
29. What currency is accepted?
The US Dollar (USD) is accepted throughout the British Virgin Islands.
30. Do I need a passport or visa to enter the BVI?
Yes, a valid passport is required. Visa requirements vary by country, so please check with your local embassy.
31. Is the resort hurricane safe?
Yes, we follow rigorous safety protocols and are built to withstand tropical storms. Post-Hurricane Ernesto, we experienced minimal damage and resumed full operations promptly.
32. What is your sustainability policy?
We are committed to sustainable tourism, using solar power, biodegradable products, and supporting local suppliers.
33. Can I work remotely from the resort?
Yes, with our high-speed Wi-Fi and serene beach views, Long Bay Beach Resort is ideal for a working vacation.
34. Does the resort offer a membership program?
Yes, Long Bay Beach Resort offers an exclusive membership program with preferential rates, personalized services, and additional perks.
35. How can I contact the resort directly?
You can reach our reservations team at info@longbay.com or call +1 (284) 345-3773. For WhatsApp inquiries, message us at +1 (284) 345-3773.
36. Is Wi-Fi available throughout the resort?
Yes. Complimentary high-speed Wi-Fi is available throughout the resort, including all guest rooms, restaurants, and many outdoor areas.
37. Do you offer room service?
Yes. Enjoy breakfast, lunch, dinner, and beverages from the comfort of your room with our convenient in-room dining service.
38. Do you have a spa?
Yes. Our Day Spa offers a range of relaxing massages, body treatments, and wellness experiences in a tranquil beachfront setting.
39. Are yoga or wellness classes available?
Yes. We regularly offer yoga, Pilates, and wellness experiences for both resort guests and local visitors. Please check our events calendar or speak with our concierge for the latest schedule.
40. Do you have a fitness centre?
Yes. Guests have complimentary access to our modern fitness centre throughout their stay.
41. Do you have tennis or pickleball courts?
Yes. Guests can enjoy our tennis and pickleball courts, surrounded by beautiful tropical scenery.
42. Can I book a private yacht charter?
Absolutely. Our private Ocean Fleet offers luxury day charters, sunset cruises, island hopping adventures, snorkeling excursions, fishing trips, and private water transfers throughout the British Virgin Islands.
43. Can non-resort guests book your boat charters?
Yes. Our Ocean Fleet experiences are available to both resort guests and visitors, subject to availability via charters@longbay.com
44. Can I customise my private charter?
Yes. Our concierge team can help create a personalised itinerary, including snorkeling, beach hopping, beach picnics, sunset cruises, celebrations, and private dining experiences via charters@longbay.com
45. Do you offer sunset cruises?
Yes. Our private sunset cruises are among our most popular guest experiences and offer breathtaking views of the British Virgin Islands via charters@longbay.com
46. Can you arrange proposals or romantic experiences?
Absolutely. We specialise in creating unforgettable proposal experiences, romantic beach dinners, couples’ spa treatments, sunset cruises, and honeymoon celebrations.
47. Do you host weddings?
Yes. Long Bay Beach Resort is one of the British Virgin Islands’ premier beachfront wedding destinations, offering intimate ceremonies, destination weddings, and full resort buyouts.
48. Can I reserve the entire resort for a private event?
Yes. Full resort buyouts are available for weddings, corporate retreats, family reunions, and exclusive celebrations.
49. Are vegetarian, vegan and gluten-free meals available?
Yes. Our culinary team is happy to accommodate a variety of dietary requirements. Please advise us before or during your stay.
50. Can you accommodate food allergies?
Yes. Please inform our team of any allergies before dining, and our chefs will do their best to accommodate your requirements safely.
51. Is breakfast included with my stay?
Breakfast is included with seasonal selected packages and special offers, first come, first serve. Please review your booking confirmation or contact our reservations team for assistance via reservations@longbay.com
52. Are beach chairs and umbrellas provided?
Yes. Complimentary beach loungers and umbrellas are available exclusively for resort guests.
53. Do you provide beach towels?
Yes. Fresh beach towels are provided daily for all resort guests.
54. Is snorkeling available from the beach?
While snorkeling is possible from Long Bay Beach when sea conditions are calm, we recommend nearby Smuggler’s Cove for the best snorkeling experience. Just a short drive from the resort, its sheltered, crystal-clear waters offer excellent visibility and vibrant marine life, making it one of Tortola’s favourite snorkeling spots.
55. Is Long Bay Beach Resort suitable for families?
Yes. Long Bay Beach Resort welcomes families and offers spacious accommodations, a beautiful beachfront, and a range of family-friendly amenities for guests of all ages. While children are welcome throughout the resort, all amenities and facilities require adult supervision. Babysitting and childminding services can also be arranged upon request through our concierge, subject to availability.
56. Can I request an early check-in or late check-out?
Yes. Early check-in and late check-out may be arranged subject to availability and may incur an additional fee.
57. Do you offer laundry services?
Yes. Laundry services are available for guests during their stay.
58. Is parking available?
Yes. Complimentary on-site parking is available for resort guests.
59. Can your concierge help arrange island activities?
Absolutely. Our concierge can assist with excursions, boat charters, restaurant reservations, spa appointments, transportation, and personalised island experiences.
60. What is the best time to visit the British Virgin Islands?
The British Virgin Islands offer warm tropical weather year-round. Many guests enjoy visiting between December and May for sunny days and calm seas, while the quieter summer months offer exceptional value and a more relaxed island atmosphere.
61. How many nights should I stay?
We recommend staying at least five to seven nights to fully experience the beaches, island adventures, dining, wellness experiences, and private charters available throughout the British Virgin Islands.
62. How close is Smuggler’s Cove?
Smuggler’s Cove, one of Tortola’s most beautiful beaches, is just a short 5m drive from Long Bay Beach Resort and is easily accessible by taxi or rental vehicle.
63. Can I visit Jost Van Dyke during my stay?
Yes. Jost Van Dyke is one of the most popular day trips from Long Bay Beach Resort and can be reached by private boat charter or ferry.
64. Is Tortola safe for visitors?
Yes. Tortola is widely regarded as one of the Caribbean’s safest island destinations, welcoming visitors from around the world with warm island hospitality.
65. Do I need a passport to visit the British Virgin Islands?
Most international visitors require a valid passport to enter the British Virgin Islands. Entry requirements vary by nationality, so we recommend checking with your local government before travelling.
66. Which countries can visit the British Virgin Islands without a visa?
Citizens of many countries, including the United States, Canada, the United Kingdom, European Union member states, Australia, New Zealand, Japan, Singapore, and several Caribbean nations, can typically visit the British Virgin Islands without obtaining a visa in advance for short tourism stays. Visa requirements vary depending on your nationality and passport.
67. Where can I check the latest British Virgin Islands visa requirements?
For the latest visa requirements, passport information, and entry regulations, please visit the official British Virgin Islands Immigration Department before booking your trip.
Official Visa Requirements:
British Virgin Islands Visa Requirements
Still have questions? Reach out to us anytime. We look forward to welcoming you to paradise at Long Bay Beach Resort via info@longbay.com