Long Bay Beach Resort | Frequently Asked Questions (FAQs)
Welcome to our FAQ page! Here you’ll find answers to the most common questions our guests ask about staying at Long Bay Beach Resort in the beautiful British Virgin Islands.
1. Where is Long Bay Beach Resort located?
We are located on the western tip of Tortola in the British Virgin Islands, overlooking the stunning Long Bay Beach.
2. What types of accommodations are available at the resort?
Long Bay Beach Resort offers 37 room types, including private villas, houses, beachfront suites, and hillside studio rooms. Each accommodation features elegant décor, private balconies or pergolas, and stunning views of the Caribbean Sea.
3. How do I get to the resort?
Fly into Terrance B. Lettsome International Airport (EIS) on Beef Island. From there, it’s a scenic 40-minute drive to the resort. Airport transfers are available upon request.
4. What time is check-in and check-out?
Check-in is at 2:00 PM and check-out is at 12:00 AM. Early check-in and late check-out are subject to availability.
5. Do you offer airport transfers?
Yes, we offer private roundtrip airport transfers. This service can be arranged during booking or by contacting our concierge team and charged seperatly.
6. Are children allowed at the resort?
Yes, families are welcome. Our Beach Houses and Villas are ideal for families traveling together.
7. Is the resort pet-friendly?
Unfortunately, pets are not permitted at the resort.
8. What dining options are available on property?
Guests can savor Caribbean-inspired cuisine at the 1748 Restaurant, nestled within a restored 18th-century rum distillery located on the beachfront. For light bites and artisanal coffee, the 1748 Coffee Shop is perfect throughout the day. In the evenings, enjoy handcrafted rolls and seaside ambiance upstars at the 1748 Sushi Bar, or unwind with cocktails at Johnny’s Beach Bar. Our poolside swim-up bar also offers refreshing drinks, bar snacks with ocean views.
9. What amenities does the resort offer?
The resort features a swimming pool, gym, day spa, tennis and pickleball courts, and a private beach. Complimentary amenities include towels, lounge chairs, cabanas, snorkeling equipment, surfboards, and paddleboards.
10. Are there any wellness or fitness activities available?
Yes, the resort offers wellness activities such as yoga sessions, mat pilaties, in-room massages, sunrise meditation, and holistic workshops such as sound baths.
11. What water activities are available at the resort?
Guests can enjoy complimentary use of snorkeling gear, paddleboards, and surfboards. Kayaking and beach games are also available.
12. Is the beach swimmable?
Yes! Long Bay Beach is a swimmable white sand beach with gentle waves and a scenic shoreline. Some guests have noted that there may be rocks in the water, so caution is advised.
13. Are there nearby attractions or activities?
Yes. Guests can explore Sage Mountain National Park, local restaurants, bars, and shops, or enjoy island hopping with our concierge services.
14. Do you have a spa?
Yes, our wellness spa offers massages, facials, and signature treatments using natural, island-inspired ingredients.
15. Is Wi-Fi available?
Complimentary high-speed Wi-Fi is available throughout the resort.
16. Do you offer room service?
Room service is not currently available, but takeaway and beachfront dining options are offered.
17. Can you arrange sailing or day trips?
Absolutely. Our concierge can arrange private boat charters, snorkeling excursions, island hopping, and our signature Sail & Stay package through our ocean fleet.
18. Is there a pool at the resort?
Yes, our stunning resort pool offers panoramic ocean views and a swim-up bar.
19. Do the rooms have ocean views?
Yes, most of our accommodations offer direct ocean views or are steps away from the beach.
20. Do you offer wedding packages?
Yes! We specialize in intimate beach weddings, elopements, and custom destination wedding packages.
21. Do you offer group rates?
Yes, we offer preferred group rates for bookings of 5 rooms or more.
22. Is there on-site parking?
Yes, complimentary parking is available for all guests.
23. Do you offer special packages or promotions?
Yes! Visit our Special Offers page for current deals, including seasonal discounts and exclusive stay packages.
24. Can I drink the tap water?
We recommend drinking the filtered water provided in your room, though the tap water is safe for bathing and brushing teeth.
25. Are there shops nearby?
Yes, several small shops and local markets are within a short drive from the resort and in the city centre Road Town.
26. What is the cancellation policy?
Our standard policy allows for free cancellation up to 14 days before arrival. Special rates or packages may have different terms.
27. Are beach towels provided?
Yes, beach towels are available in your room and at the pool.
28. Do you accommodate dietary restrictions?
Yes, please let us know your preferences in advance and our team will do their best to accommodate.
29. What currency is accepted?
The US Dollar (USD) is accepted throughout the British Virgin Islands.
30. Do I need a passport or visa to enter the BVI?
Yes, a valid passport is required. Visa requirements vary by country, so please check with your local embassy.
31. Is the resort hurricane safe?
Yes, we follow rigorous safety protocols and are built to withstand tropical storms. Post-Hurricane Ernesto, we experienced minimal damage and resumed full operations promptly.
32. What is your sustainability policy?
We are committed to sustainable tourism, using solar power, biodegradable products, and supporting local suppliers.
33. Can I work remotely from the resort?
Yes, with our high-speed Wi-Fi and serene beach views, Long Bay Beach Resort is ideal for a working vacation.
34. Does the resort offer a membership program?
Yes, Long Bay Beach Resort offers an exclusive membership program with preferential rates, personalized services, and additional perks.
35. How can I contact the resort directly?
You can reach our reservations team at info@longbay.com or call +1 (284) 345-3773. For WhatsApp inquiries, message us at +1 (284) 345-3773.
Still have questions? Reach out to us anytime. We look forward to welcoming you to paradise at Long Bay Beach Resort.