COVID-19 Health & Hygiene Protocols

Enhanced Care for Your Health & Safety

updated August 2020

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The health and well-being of our guests and employees is of the utmost importance. We want to assure our valued guests that our team is closely monitoring the Novel Coronavirus (COVID-19) situation as it continues to evolve. We are following the Centres for Disease Control and Prevention (CDC), World Health Organization (WHO) and local health department for updates as well as following their recommendations on appropriate health and safety measures.

We take cleanliness and sanitization very seriously. We have well-established hygiene standards and additional daily cleaning procedures to address both general cleanliness and disinfection. Additionally, it is our standard practice to provide ongoing guidance to our hotel staff to promote safety and well-being through awareness, training and the use of everyday preventative practices.

To combat the spread of COVID-19, we utilise a government recommended disinfectant to sanitise throughout all high-traffic areas including entryways, door knobs and handles, the front desk and all public areas, as well as on all guest-contact surfaces and as part of the in-room cleaning and sanitisation processes and procedures. This is a government tested and product certified to combat the coronavirus and other viral, fungal and bio hazard threats.

With new Health and Safety Government Guidelines in place, please make note of the following:

This is for the safety of our Employees and Hotel Guests

HOTEL & RESORT COVID-19 SOP (Standard Operating Procedures)

Our hotel has a COVID-19 response plan and trained point of contact (team leader) in case of a suspected outbreak with guest or staff.

All supervisors and managers are trained in the response plan and chain of command of response plan.

EMPLOYEE & GUEST PHYSICAL DISTANCING

EMPLOYEE & GUEST HEALTH – ENHANCED PROTOCOLS

HOUSEKEEPING

Cleaning & Sanitising Protocol
Guest Considerations

Specific sanitation consideration will be paid to the following guest room areas:

FRONT OFFICE

Cleaning & Sanitising Protocol
Physical Distancing Protocol
Guest Considerations
Cleaning & Sanitising
Physical Distancing
Guest Considerations

FOOD AND BEVERAGE RESTAURANT SERVICES

Cleaning and Sanitising
Physical Distancing Protocol
Cleaning & Sanitising
Physical Distancing
Guest Considerations