Visited between 3rd Sept 2008 and 17th Sept 2008. Tortola is a really beautiful island, lush, mountainous with amazing bays and coves with white, fine sand beaches and clear blue waters.
Long Bay Beach Resort is situated on one of these bays, and it couldn't be set in a more idylic location.
As I say, the setting really is perfect, however a little remote, and for a two week break we would say a car is essential. Nothing is too far away and it opens up plenty of options for places to eat in the evenings (Sopers Hole and Road Town) The previous reviews for this hotel are somewhat mixed, and it seems that people either love it or hate it. I will try to give what I consider to be a balanced and fair review.
It seems that a holiday is usually soured by the odd incident or disagreement, when infact the majority of the time was spent having fun, and our visit was exactly that, and it is usually these things that we moan about, and that stick with us.
So to begin with, before i get to the moans, the plus points were numerous and we generally we had a good time.
The hotel site was clean, our room (the second one we occupied Room 511) was very well appointed with a full kitchen, large bathroom, and being right on the beach front was only a matter of 50 feet from the ocean, we were very impressed. The maids were friendly and kept the room very clean and tidy, and there were no unpleasant smells from either the drains or the bedding.
Admittedly we went during the off season, and the resort was very quiet, but we certianly didnt have any issues with staffing levels, however perhaps certain services that would have been offered during peak season, were not an option for us. Eg, on guests photos, there are pictures of dinner on the beach etc. Definately not an option out of season. I cannot emphasise more strongly though that this is a very well equipped and extremely clean resort.
The hotel caters for people on all meal plans, whether all inclusive, half board, bed and breakfast, or room only.
We were on the room only option, and although we didn't experience breakfast, I am told it was very good,and I can confirm that the lunch time menu was very good, with a variety of both local foods and the usual hamburgers etc. The portions were large and the quality good. Infact the portions were so large that after al unch you didnt really fancy an evening meal.
In contrast to the lunches, the evening meal was a completely different experience with themed evenings (buffet, bbq, pasta night interspersed with two set menu evenings with a choice of startes and main courses.
We didnt do the buffet evenings, but went to both pasta nights and set menu evenings.
We found the portions to be a little on the small side considering an average main course price of $25, and the service was so rapid that on one evening it took us longer to walk from our room and back, than we spent eating 2 courses, and I am not exaggerating about this in the slightest.
It brought a whole new meaning to the phrase 'scran and a quick run home'. No sooner had we ordered than the starter was there, and having only had two mouthfulls, they brought the main course to the table. To say we felt rushed is an under statement.
Depending on which day you went to the restaurant depended on the staff who waited your table. The majority were friendly, however the experience was again let down by the odd one who had had a distinct lack of interest that was boardering on rudness.
Some would call it a laid back attitude, but having to ask for thing numerous times before it is slammed down on your table is not good.
The pool snack bar was open for lunches and was an excellent location to be eaten by numerous forms of insects throughout the afternoon. This was usually staffed by the efficient and friendly Synthia, who always had a smile and never moaned.
Sylnthia was off on Wednesdays and Thursdays, and it was clear that on these days filling in for her was not the most popular job, and the service was desperately slow,and never with a smile. On one day we debated to go elsewhere because we feared a frosty reception from someone who clearly didnt want to be there.
When we arrived on the Island, we were told that there had been a mix up and no one was there to collect us from the airport. It transpired that the Hotels main office had got our details wrong so they were not expecting us.
This was finally sorted out , or so we thought, and we were shown to our room. However during the course of our holiday the reception staff still refered to us by the wrong name, gave us documentation on, in the wrong name, billed us in the wrong name, and despite us giving various different reception staff copies of our itineries, failed to believe who we were.
Clearly none of them actually speak to eack other there, so just as you sort things out with one receptionist, the next day its time to do battle with another who questions why you are there, and whats happened to Mr Jackson. On the last day we were challenged by one receptionist who accused us of booking the holiday the name of Jackson and were now pretending to be someone else. For the last time we are not Mr and Mrs Jackson and never have been. The same women then refused to arrange for our transfer back to the airpot the following day, although it was paid for in the UK, and we clearly had documentation to prove this.
Its very easy to get carried away, because not all the reception staff were a joke, avery nice lady by the name of Pearl helped us out on numerous days, and she was worth a bonus payment.
The other thing to watch is that since July 2008, the reort have started charging an energy tax to all guests which covers the use of air con and lighting. This works out as being $10 a day, however was not advertised by either our travel agents or on Long Bay's web site. I supose this is a stealth tax of sorts, but is another unwelcome additionto the bill.
The staff at this hotel need to appreciate that without the guest they dont have a job. I dont think that this has sunk in yet,because we can vote with our feet and not go back again or fail to recommend it to friends. There is nothing wrong with the place other than a few members of staff who ruin it for everyone.
I know very well that others who stayed during our time here had similar problems so weare not alone. Others complained of arriving having paid for all inclusive, and being told by staff that they had no knowledge of this. A break down in communication perhaps? You never know.
- Excellent rooms, very well equipped
Spouse / significant other
: April 11, 2006
A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Tourists
Young singles, An amazing honeymoon, People with disabilities, Pet owners, Families with teenagers
Beach / Sun, Great food / Wine